Responsible Gaming
at gbg33

1 Our Commitment to Player Safety

At gbg33, responsible gaming is not a box to tick — it is a core value that informs how we design our platform, train our support team, and make decisions about the products we offer to players across Bangladesh. We believe that gambling should always be an enjoyable form of entertainment, and never a source of financial distress, anxiety, or harm.

gbg33 operates on the principle that every player deserves access to clear information, effective protective tools, and compassionate support — without any barriers. Whether you are a casual player enjoying the occasional BPL cricket accumulator or a regular slots enthusiast, the same full suite of responsible gaming features is available to you at no cost, at any time.

Our responsible gaming programme covers four key pillars: prevention (age verification and affordability awareness), control (deposit limits, reality checks, and time-outs), intervention (proactive outreach when our systems detect concerning patterns), and recovery (self-exclusion and referral to specialist support organisations).

2 Age Restriction Policy — 18+ 18+

gbg33 is strictly an adult platform. All players must be aged 18 years or older to register an account, make a deposit, place a bet, or play any casino game on the gbg33 platform. This requirement applies to all players regardless of their location within Bangladesh.

How We Verify Age

During the account registration process, all players are required to confirm that they are aged 18 or above. gbg33 conducts a formal Know Your Customer (KYC) identity verification check before approving any withdrawal request. At the KYC stage, players must submit a valid government-issued photo ID — such as a National Identity Card (NID) or passport — which confirms their date of birth. Accounts where age cannot be verified are suspended until documentation is provided.

Protecting Young People

gbg33 urges all players who share devices or internet connections with individuals under the age of 18 to take precautions to prevent minors from accessing the platform. Practical steps include:

• Never sharing your gbg33 account password with anyone, including family members
• Logging out of your gbg33 account fully after each session on shared devices
• Using parental control software on home computers and mobile devices
• Enabling device-level screen time and content restrictions for children's devices

If you suspect that a minor has gained access to a gbg33 account, contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay.

3 Deposit Limits

One of the most effective tools for managing your gambling spend is a deposit limit. gbg33 allows you to set a maximum amount that can be deposited into your account within a defined time period. Deposit limits apply across all payment methods — bKash, Nagad, Rocket, Upay, DBBL, Visa, and Mastercard — so the limit cannot be circumvented by switching payment channels.

Available Limit Types

How Limit Changes Work

Reducing your deposit limit takes effect immediately — as soon as you confirm the change, the lower limit is active. This ensures that the protective effect of reducing your limit cannot be delayed. Increasing a deposit limit, however, is subject to a mandatory 7-day cooling-off period before the higher limit comes into force. This cooling-off period is intentional — it gives you time to reconsider and ensures that impulsive decisions made in the heat of the moment do not undermine the purpose of the original limit.

4 Time-Out & Cool-Off Features

Sometimes you may feel that you need a break from gambling without wanting to commit to a full self-exclusion. gbg33's time-out feature allows you to temporarily suspend your account for a short, defined period. During a time-out, you cannot log in, deposit, place bets, or play any games. You can, however, still access your account to process a pending withdrawal.

Time-Out Periods Available

• 24-Hour Time-Out: A brief pause — useful if you feel you have been playing for too long in a single session.
• 7-Day Time-Out: A one-week break — recommended if you feel your gambling is starting to occupy too much of your time or thoughts.
• 30-Day Time-Out: A month-long cool-off period — appropriate if you are experiencing financial stress related to gambling or need extended space to reassess your habits.

Reality Check Reminders

In addition to time-out periods, gbg33 offers in-session reality check notifications. These are customisable pop-up reminders that appear during an active game session to inform you of how long you have been playing. You can set reminders to appear every 30, 60, or 90 minutes. When a reality check notification appears, you have the option to continue your session or log out. The notification also shows your net session result so far — how much you have deposited and withdrawn during that session.

5 Self-Exclusion Programme

Self-exclusion is the most powerful tool available to players who feel that gambling has become — or is becoming — a serious problem. When you self-exclude from gbg33, your account is suspended for a substantial period during which you cannot gamble on the platform under any circumstances. Self-exclusion is a voluntary commitment that gbg33 will enforce firmly on your behalf.

Self-Exclusion Duration Options

What Happens During Self-Exclusion

• Your account is suspended immediately upon confirmation of your self-exclusion request
• All active bonuses and promotional entitlements are forfeited
• Your real-money balance (if any) will be returned to your registered payment method within 5 business days
• All marketing emails, SMS messages, and WhatsApp promotional messages are stopped
• gbg33 will make every reasonable effort to prevent you from opening a new account during the exclusion period
• After the exclusion period ends (for non-permanent exclusions), you must contact support and pass a suitability review before your account can be reactivated

How to Request Self-Exclusion

You can request self-exclusion through any of the following channels — all requests are treated as urgent and processed immediately by our responsible gaming team:

• Via your account settings: Account → Responsible Gaming → Self-Exclusion
• By emailing [email protected] with the subject line "Self-Exclusion Request"
• By contacting our 24/7 live chat support and requesting self-exclusion directly
• By WhatsApp at +880 1700-000000

6 Recognising Problem Gambling

Problem gambling develops gradually and can be difficult to recognise — especially from the inside. gbg33 encourages all players to periodically reflect on their gambling habits. The following self-assessment questions can help you identify whether your relationship with gambling might be causing harm. This is not a clinical diagnostic tool, but it can be a useful starting point for honest self-reflection.

Warning Signs in Others

If you are concerned about a family member or friend who may have a gambling problem, some external warning signs to look for include: unexplained financial difficulties or requests for money, secretive behaviour around phone or computer use, withdrawal from social activities, mood swings related to gambling outcomes, and neglect of family or professional responsibilities.

If you recognise these signs in someone close to you, encourage them — gently and without judgment — to seek help. You can also contact the gbg33 responsible gaming team to discuss the situation and receive guidance on how to approach the conversation.

7 Support Resources & Help Lines

Dealing with problem gambling is not something you need to do alone. A range of professional support services are available to players in Bangladesh and globally. gbg33 actively encourages any player who is struggling to reach out to these organisations — they offer confidential, non-judgmental support from trained specialists.

General Mental Health & Crisis Support (Bangladesh)

• Kaan Pete Roi: Bangladesh's first emotional support and suicide prevention helpline — 01779-554391 (available daily, evening hours)
• National Mental Health Helpline (Bangladesh): 16789 — operated by the Directorate General of Health Services
• Local medical support: Visiting a general practitioner or mental health professional at any government hospital (e.g., National Institute of Mental Health, Dhaka) is a recommended first step for ongoing support.

International Gambling Support Resources

• Gamblers Anonymous International: A worldwide fellowship of people who share their experience, strength, and hope with each other in order to solve their common problem — www.gamblersanonymous.org (displayed as plain text, not a hyperlink)
• GamCare: A UK-based organisation offering free information, support, and counselling for anyone affected by problem gambling — www.gamcare.org.uk
• BeGambleAware: Provides advice and tools for safer gambling and connects people with specialist support services — www.begambleaware.org

gbg33 Proactive Outreach

gbg33's responsible gaming team monitors aggregate account-level behavioural patterns — not to judge how you play, but to identify players who may benefit from a check-in. If our systems detect patterns associated with harmful gambling — such as extended losing streaks followed by rapid deposit escalation, or very long uninterrupted sessions — our team may reach out proactively via email or live chat to offer support. Players are never penalised for this outreach and are under no obligation to respond. It is simply gbg33 looking out for the wellbeing of its community.

8 Contact Our Responsible Gaming Team

gbg33's dedicated responsible gaming team is separate from our general customer support operation. They are trained specialists with a deep understanding of gambling-related harm and the tools available to address it. All communications with the responsible gaming team are treated as strictly confidential.

When contacting the responsible gaming team, you do not need to provide extensive detail about your situation if you are not comfortable doing so. Simply stating that you would like help managing your gambling is enough for our team to guide you through the options available to you. You can also ask a trusted family member or friend to contact us on your behalf.

All responsible gaming requests — whether for deposit limits, time-outs, or self-exclusion — are processed as priority cases. gbg33 guarantees that no responsible gaming request will be held pending, delayed for review, or made conditional on completing other account steps. Your safety is always the priority.